We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience.If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.
Q. Is the cost for services covered by my health plan?
A. Depending on your coverage and the services required, some of the costs may be covered by your health plan. Many long-term care insurance policies will reimburse for home care services. A veteran or surviving spouse of a veteran may qualify for funds from Veteran's Benefits.
Q. Can I pick the services I want?
A. Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
Q. Are your employees insured and bonded?
A. Yes, all of our team members are screened so that they can be bonded and insured. To ensure the highest quality of care Home Care Solutions of St. Louis is dedicated to employ the best team. We conduct rigorous screening programs as part of our recruitment and credentialing. The program includes:
- FBI Background Check
- DMV Reports
- FTA Drug Program
Q. Do I get to pick the person looking after me?
A. Yes, if you do not like the match we made, you can help us in finding a better employee match.
Q. Are your employees trained?
A. Yes, most our employees have specific training in a health discipline or have been trained internally through the Home Care Solutions of St. Louis training program. Our team is encouraged to continue their education and training throughout their employment with us.
Q. What happens if my caregiver gets sick?
A. You have a choice of canceling the appointment or allowing us to send a replacement caregiver.
Q. Is Home Care Solutions of St. Louis service only available in the home?
A. No, we can provide our services to you whether you live at home or a senior's complex or health care facility.